TD Ameritrade Website Crash, Servers Down

time to hop onto another broker

I am wireless and I still can’t get onto the TD Ameritrade website. I called and they said “technical difficulties” and will charge web rates for phone trades. Great. I can’t see anything. Are other brokers up and running? Why isn’t Bloomberg or CNBC reporting on this?

I’ve been trying to get in since the open. In such a big down day, i wantedt to buy and now i am losing out.

Maybe it is time to move to Etrade. If I can’t get in on the days I need to, what is the point?

This is totally unacceptable.

I am seeing the same website issues and have been on hold on the phone for over 40 mins now. I have also been calling every single local ameritade location number i can find on google on the other phone without any luck. I have already lost out on some great buying and selling opportunities as they pass right under my nose. THIS IS RIDICULOUS!! I am also an ETrade customer and have never seen this happen before.

This is ridiculous. What a shame!!! I lost big $$$ today. Sue TD.

Can somebody call someone’s attention to this outrage. What is the number to CNBC????

I think this is second time it has happened to me. I think the subscribers should unite together to file a law suit against TD Ameritrade for the lost opportunity. I had certain trades that i could not change. and i am wondering what is happening to it.

Even the phone wait time is 20 minutes. If these guys cannot support the number of subscribers at its peak, then why they open so many accounts. All of us should write to SEC, CNBC and others to make this matter serious.

Here are some other suggestions… Try using strategydesk. I was able to get it using that just now.

They told me that it will be couple of hours before they can fix it!

the login form is back! but te stupid thing doesnt let me fully log in!! maybe we are pretty close to having it back!!

But hey… you can still open an account online……..

This totally sucks being frozen out.

When I got through on th ephone line — the rep offered me 5 free trades. 5 trades? big freaking deal….

Was able to get in from my mobile device using the wireless site. At least there was some way open for me to get in and get a few trades placed as well as cancel a few others. Phew!!

The cost of infrastructure would be fractions of the revenue the site generates. I would imagine they would have all systems tested especially for a day like this.. I am amazed at this negligence and this downtime.
Sorry for folks who are facing a loss.

the mobile website is working for me using a browser on my pc…

https://www.amtdw.com/c/a/WirelessIndex

Just logged in to A** Trade

You can try getting in this way it work for me
https://investment2s.ameritrade.com/cgi-bin/apps/LogIn

yup i had success getting into the amtdw.com website on a regular browser but I still lost over an hour of trading on a volatile day like this and will have to take some losses thanks to ameritrade

head and shoulder in the intraday chart now, i wish i would access my account and trade accordingly

Able to log into the reqular site now!!!!!!!!!!!!!!!!!!!!! Dont everyone sign on all at once otherwise we’ll be down for another two hours…

GAAAA!!!

TD-Ameritrade is killing me!!

I’ve already lost 8% potential gain this morning waiting to get access to my account!!

Why do I trust these doofuses with holding my money?!

Seems to be back up and running for me!

Has this been reported anywhere? CNBC?

I was also told to try http://www.izone.com next time such an issue with the regular site occurs

I know it’s only an hour or so, but I’d be mightly ticked off if I was am Ameritrade customer and was unable to execute some desired trades. This sort of failure could cost customers hundreds, thousands, or more…. not acceptable. I wouldn’t be surprised to see some customer jump ship ( especially the short term and/ or day trader type. )

The regular website is back up and running for me. I called 800-669-3900, and was on hold for about 10 minutes. I asked for and received 10 free trades. Should have asked for more.

I had issues also, but eventually my trade went through. Took forever this morning.

The site is still not entirely working properly. Most of my quotes dont work and everthing is still and a mindnumbing slow speed

I couldn’t log into Ameritade earlier either. And that s**ked big time as I could have make a lot money this AM. But I am writing here to see if anyone else who has TD experiences thier computer browser freezing up when logged into Command Center. It freezes EVERYTIME I have a chart open and the trades are moving quickly. I have a MAcbook Pro and the quickest internet access available. Is anyone else experiencing this type of “freezing” This means I have to force quit my computer and open up Safari again. I have the same problem with Mozilla. Am I alone in this problem or not. Thanks for taking the time to let me know

Time for you folks to switch to thinkorswim and use me as your referral But seriously, thinkorswim hasn’t had any problems as of late and they upgraded their hardware for the new year. And they’re friendly to boot!

Ameritrade has always been good for me, but I wasn’t around to try to trade earlier this morning. I definitely would have been frustrated to have the server issues on a day like today too. Bandwidth issues I wonder or what?

Interesting comment above re: thinkorswim. Any luck with those guys? I keep seeing the ads on CNBC.

This is why you need multiple brokers. I have had at least two brokers since 2002 due to BS like this. No panic on my part so I suggest you all do the same. Never use one broker. People, as suggested, you could have picked up the phone to make trades instead of the computer.

This should be a lessont o all to always have a backup plan! People crying to call CNBC??? Call your broker or log on to another account.

Learn from this big time. Always plan ahead for the worst. I only say this now because it happened to me in the past and I was prepared for what happened yesterday. Please do the same and have a backup plan for everything - ti’s YOUR MONEY on the line, not theirs.

Blain wow what a time for TD to go down, with all the action in the market yesterday. Glad to see it’s back up now and trading can resume.

I may have said this already, but this is such an impressive blog here, and more people need to know about you (although a lot already do). The information here is just too good, it’s only fair to let more people in on it!! Your tenacity and perseverence is awesome, never stop!!

Absolutely pathetic

Blain,
I would still advise that you open a second account. Bottom line, its technology and only as good as the humans running it and we all know humans make mistakes (over and over and over).

I moved my account to ETrade today !

Their website continues to fail its customers. Over the last 5 days, I’ve initiated many transactions, followed them all day (i.e. listed as pending), but then the next day, poof, no record of them ever having occurred. And no notification from TD Ameritrade that there were any problems. As well, their customer service reps are completely useless and obnoxious. I agree with everyone else, it is time to move to E*Trade.

I was unable to sell my options during the market surge and the ameritrade crash which happend at the same time, and before the servers were back up my options value dropped to nothing based upon the decrease in stock value. So my complaint isnt that i couldnt take advantage of this opprotunity of the biggest rally in however long, its that i held onto my options all damn month and ameritrade screwed me on my last day to sell them thus costing me over 2500. May not seem like much to some, but it was my entire bank roll, all rolled into some options, and guess what i made a good bet in them. HOWEVER who could forsee ameritrade would throw us a big F U.

I lost thousands today, not only was their site down but there phone system was overwhelmed and would not accept any new calls. I am outraged and wanted to know if any lawyers out there would be willing to take this case as a class action law suit against them. Company’s like Ameritrade make this whole economy debacle even worse by screwing us and causing people to loose thousands of dollars for their stupid mistakes!!

Its happenning again, Tues 10/14/08 a.m. from at least 9:45-10:15 EST. Locked out of quotes and trades. But I can access anything irrelevant that I want.

Looks like they’ve just mirrored up last night’s image while the site itself has gone to hell again….