TD Ameritrade Website Crash, Servers Down

This is just ridiculous, I can't even trade right now in my TD Ameritrade account because client access has been cut off. This is huge TD Ameritrade website failure that needs to be fixed, ASAP.

The problem seemed to begin for TD Ameritrade servers around 10:00 AM and has continued now to the point at 10:51 AM EST not even my account homepage will load, TD Ameritrade servers have crashed.

Here are some screenshots of the TD Ameritrade website failure and outage,

tda1.jpgTD Ameritrade Website Crash 1

First Picture is of my account trying to get into my trade status to see if my trade went through. This page was sitting stagnant for 15 minutes before I tried to refresh, same thing though.

tda2.jpgTD Ameritrade Website Crash 2

The Second picture above is of me trying to open into the TD Ameritrade Account login page in a new window just to see if it was just a glitch, same problem.

tda3.jpgTD Ameritrade Website Crash 3

Lastly this third one was just taken at 10:50 AM EST, the TD Ameritrade website is down and this website crash has yet to be resolved.

I have been a TD Ameritrade user for some six years now and I have never seen this type of server crash before. I got it quite often with Scottrade servers being slow but this is just ridiculous. I hope TD Ameritrade realized its Six million plus clients can't trade right now on one of the biggest market days since 2002.

This TD Ameritrade Website Crash is sickening to see, horrible preparation on their part. I want some answers.

2008, 11:21 AM Update : TD Ameritrade Client Login failures are still occurring. Site still down for clients.

2008, 11:59 AM Update: Site back up and running, clients can now login and trade.

Comments

  1. Posted by Robert on January 22, 2008 at 11:17 am

    time to hop onto another broker

  2. Posted by Duble_E on January 22, 2008 at 11:25 am

    The wireless website is up and I can view/trade on td on my blackberry. I'm not sure if it would be accessible through a pc browser though.

  3. Posted by Paula Murphy on January 22, 2008 at 11:33 am

    I am wireless and I still can't get onto the TD Ameritrade website. I called and they said "technical difficulties" and will charge web rates for phone trades. Great. I can't see anything. Are other brokers up and running? Why isn't Bloomberg or CNBC reporting on this?

  4. Posted by mikef on January 22, 2008 at 11:38 am

    I've been trying to get in since the open. In such a big down day, i wantedt to buy and now i am losing out.

    Maybe it is time to move to Etrade. If I can't get in on the days I need to, what is the point?

  5. Posted by TG on January 22, 2008 at 11:40 am

    This is totally unacceptable.

  6. Posted by jason on January 22, 2008 at 11:42 am

    I am seeing the same website issues and have been on hold on the phone for over 40 mins now. I have also been calling every single local ameritade location number i can find on google on the other phone without any luck. I have already lost out on some great buying and selling opportunities as they pass right under my nose. THIS IS RIDICULOUS!! I am also an ETrade customer and have never seen this happen before.

  7. Posted by SU on January 22, 2008 at 11:44 am

    This is ridiculous. What a shame!!! I lost big $$$ today. Sue TD.

  8. Posted by adam on January 22, 2008 at 11:46 am

    Can somebody call someone's attention to this outrage. What is the number to CNBC????

  9. Posted by parasp on January 22, 2008 at 11:46 am

    I think this is second time it has happened to me. I think the subscribers should unite together to file a law suit against TD Ameritrade for the lost opportunity. I had certain trades that i could not change. and i am wondering what is happening to it.

    Even the phone wait time is 20 minutes. If these guys cannot support the number of subscribers at its peak, then why they open so many accounts. All of us should write to SEC, CNBC and others to make this matter serious.

    Here are some other suggestions... Try using strategydesk. I was able to get it using that just now.

  10. Posted by SU on January 22, 2008 at 11:46 am

    They told me that it will be couple of hours before they can fix it!

  11. Posted by shiva on January 22, 2008 at 11:47 am

    the login form is back! but te stupid thing doesnt let me fully log in!! maybe we are pretty close to having it back!!

  12. Posted by TG on January 22, 2008 at 11:53 am

    I called 877-251-5685, and number for CNBC posted here...
    http://www.fairpress.org/rolodex.htm
    and was told they are aware of the Ameritrade situation.

  13. Posted by dp on January 22, 2008 at 11:54 am

    But hey... you can still open an account online........

    This totally sucks being frozen out.

    When I got through on th ephone line -- the rep offered me 5 free trades. 5 trades? big freaking deal....

  14. Posted by adam on January 22, 2008 at 11:55 am

    Was able to get in from my mobile device using the wireless site. At least there was some way open for me to get in and get a few trades placed as well as cancel a few others. Phew!!

  15. Posted by Gg on January 22, 2008 at 11:56 am

    The cost of infrastructure would be fractions of the revenue the site generates. I would imagine they would have all systems tested especially for a day like this.. I am amazed at this negligence and this downtime.
    Sorry for folks who are facing a loss.

  16. Posted by TG on January 22, 2008 at 11:58 am

    the mobile website is working for me using a browser on my pc...

    https://www.amtdw.com/c/a/WirelessIndex

  17. Posted by e on January 22, 2008 at 12:00 pm

    Just logged in to A** Trade

  18. Posted by Billy on January 22, 2008 at 12:01 pm

    You can try getting in this way it work for me
    https://investment2s.ameritrade.com/cgi-bin/apps/LogIn

  19. Posted by jason on January 22, 2008 at 12:01 pm

    yup i had success getting into the amtdw.com website on a regular browser but I still lost over an hour of trading on a volatile day like this and will have to take some losses thanks to ameritrade

  20. Posted by Robert on January 22, 2008 at 12:02 pm

    head and shoulder in the intraday chart now, i wish i would access my account and trade accordingly

  21. Posted by adam on January 22, 2008 at 12:02 pm

    Able to log into the reqular site now!!!!!!!!!!!!!!!!!!!!! Dont everyone sign on all at once otherwise we'll be down for another two hours... ;-)

  22. Posted by Lars on January 22, 2008 at 12:03 pm

    GAAAA!!!

    TD-Ameritrade is killing me!! :twisted:

    I've already lost 8% potential gain this morning waiting to get access to my account!!

    Why do I trust these doofuses with holding my money?!

  23. Posted by Justin on January 22, 2008 at 12:08 pm

    Seems to be back up and running for me!

  24. Posted by TG on January 22, 2008 at 12:14 pm

    Has this been reported anywhere? CNBC?

  25. Posted by adam on January 22, 2008 at 12:18 pm

    I was also told to try http://www.izone.com next time such an issue with the regular site occurs

  26. Posted by Llama Money on January 22, 2008 at 12:30 pm

    I know it's only an hour or so, but I'd be mightly ticked off if I was am Ameritrade customer and was unable to execute some desired trades. This sort of failure could cost customers hundreds, thousands, or more.... not acceptable. I wouldn't be surprised to see some customer jump ship ( especially the short term and/ or day trader type. )

  27. Posted by TG on January 22, 2008 at 12:32 pm

    The regular website is back up and running for me. I called 800-669-3900, and was on hold for about 10 minutes. I asked for and received 10 free trades. Should have asked for more.

  28. Posted by StockRake on January 22, 2008 at 1:26 pm

    I had issues also, but eventually my trade went through. Took forever this morning.

  29. Posted by Jarrod on January 22, 2008 at 1:44 pm

    The site is still not entirely working properly. Most of my quotes dont work and everthing is still and a mindnumbing slow speed

  30. Posted by thewild1 on January 22, 2008 at 3:06 pm

    should of done the same thing

  31. Posted by bella on January 22, 2008 at 3:19 pm

    I couldn't log into Ameritade earlier either. And that s**ked big time as I could have make a lot money this AM. But I am writing here to see if anyone else who has TD experiences thier computer browser freezing up when logged into Command Center. It freezes EVERYTIME I have a chart open and the trades are moving quickly. I have a MAcbook Pro and the quickest internet access available. Is anyone else experiencing this type of "freezing" This means I have to force quit my computer and open up Safari again. I have the same problem with Mozilla. Am I alone in this problem or not. Thanks for taking the time to let me know

  32. Posted by Jorge on January 22, 2008 at 8:09 pm

    Time for you folks to switch to thinkorswim and use me as your referral :twisted: But seriously, thinkorswim hasn't had any problems as of late and they upgraded their hardware for the new year. And they're friendly to boot!

  33. Posted by Aaron on January 22, 2008 at 10:18 pm

    Ameritrade has always been good for me, but I wasn't around to try to trade earlier this morning. I definitely would have been frustrated to have the server issues on a day like today too. Bandwidth issues I wonder or what?

  34. Posted by EvaluatingStocks.com on January 23, 2008 at 2:17 am

    Interesting comment above re: thinkorswim. Any luck with those guys? I keep seeing the ads on CNBC.

  35. Posted by Chris on January 23, 2008 at 8:47 am

    This is why you need multiple brokers. I have had at least two brokers since 2002 due to BS like this. No panic on my part so I suggest you all do the same. Never use one broker. People, as suggested, you could have picked up the phone to make trades instead of the computer.

  36. Posted by Chris on January 23, 2008 at 8:52 am

    This should be a lessont o all to always have a backup plan! People crying to call CNBC??? Call your broker or log on to another account.

    Learn from this big time. Always plan ahead for the worst. I only say this now because it happened to me in the past and I was prepared for what happened yesterday. Please do the same and have a backup plan for everything - ti's YOUR MONEY on the line, not theirs.

  37. Posted by Blain Reinkensmeyer on January 23, 2008 at 9:58 am

    agreed, but still part of the reason I went with Ameritrade is because of their amazing service. I shouldn't have to have a backup when the company representing me has hundreds of millions to spend on their servers :evil:. After years of being with them this is the first bad beat of come across, let's hope they prepare for next time.

  38. Posted by Kristen on January 23, 2008 at 4:02 pm

    Blain wow what a time for TD to go down, with all the action in the market yesterday. Glad to see it's back up now and trading can resume.

    I may have said this already, but this is such an impressive blog here, and more people need to know about you (although a lot already do). The information here is just too good, it's only fair to let more people in on it!! ;-) Your tenacity and perseverence is awesome, never stop!!

  39. Posted by Brandon on January 24, 2008 at 9:45 am

    Absolutely pathetic

  40. Posted by Chris on January 24, 2008 at 8:56 pm

    Blain,
    I would still advise that you open a second account. Bottom line, its technology and only as good as the humans running it and we all know humans make mistakes (over and over and over).

  41. Posted by Anonymous on January 25, 2008 at 12:34 pm

    I moved my account to ETrade today ! :)

  42. Posted by Patrick on February 6, 2008 at 2:15 am

    Their website continues to fail its customers. Over the last 5 days, I've initiated many transactions, followed them all day (i.e. listed as pending), but then the next day, poof, no record of them ever having occurred. And no notification from TD Ameritrade that there were any problems. As well, their customer service reps are completely useless and obnoxious. I agree with everyone else, it is time to move to E*Trade.

  43. Posted by greg on September 19, 2008 at 11:22 am

    Well TDAmeritrade.com is down AGAIN 9/17/08, people are unable to trade on one of the most profitable days of the year. Many people predicted this coming as it has happened before, calls to Ameritrade are going unanswered as their central call centers are overwhelmed.http://nannystateusa.blogspot.com/

  44. Posted by matt on September 19, 2008 at 4:46 pm

    I was unable to sell my options during the market surge and the ameritrade crash which happend at the same time, and before the servers were back up my options value dropped to nothing based upon the decrease in stock value. So my complaint isnt that i couldnt take advantage of this opprotunity of the biggest rally in however long, its that i held onto my options all damn month and ameritrade screwed me on my last day to sell them thus costing me over 2500. May not seem like much to some, but it was my entire bank roll, all rolled into some options, and guess what i made a good bet in them. HOWEVER who could forsee ameritrade would throw us a big F U.

  45. Posted by Richard on September 20, 2008 at 2:04 am

    I lost thousands today, not only was their site down but there phone system was overwhelmed and would not accept any new calls. I am outraged and wanted to know if any lawyers out there would be willing to take this case as a class action law suit against them. Company's like Ameritrade make this whole economy debacle even worse by screwing us and causing people to loose thousands of dollars for their stupid mistakes!!

  46. Posted by Fund Manager on October 14, 2008 at 10:16 am

    Its happenning again, Tues 10/14/08 a.m. from at least 9:45-10:15 EST. Locked out of quotes and trades. But I can access anything irrelevant that I want.

    Looks like they've just mirrored up last night's image while the site itself has gone to hell again....

  47. Posted by tdgayboy on February 17, 2009 at 7:55 pm

    Feb 17 2009 TD login home page don't even display https.
    What the heck is up with TD tech bs?
    Is Ameritrade loaded with gay boys or real technicians? Get it right you idiots.

  48. Posted by Tim on May 7, 2009 at 2:54 pm

    Their server has been really slow for 3 days since May 5, 2009 and I have lost $2000 daytrading due to slow execution (takes about 5 minutes execute a trade). It's time to say goodbye.

  49. Posted by Jim on May 20, 2010 at 12:48 pm

    Is this the governments idea of a CIRCUIT BREAKER? Still can't get logged on to account...P.O.S. website.

  50. Posted by Larry on June 7, 2010 at 10:41 am

    Down this morning since market open. It's been over an hour now.